Archive for April, 2008

Gotcha capitalism

Wednesday, April 30th, 2008

If one isn’t paying attention, it can be easy to mistake an average American undergraduate with a homeless person. They tend not to have a stable address, can be quite poor, and roam around looking for free food.

Through my undergrad years, I kept a second bank account in my hometown (in addition to one in Urbana), the idea being that it was an easy conduit through which to move money back and forth from my family. Forget sending paper checks — if I needed some cash, they could just deposit it, and occasionally I bought stuff for my parents, for which they reimbursed me.

I don’t use that account much, so I was just about to close it. I had just almost emptied it, with a credit card payment, when I saw this:

I had just paid my credit card using that account (and almost cleaned it out of money) when the mysterious “Service Charge” posted to my account. “It’s a zero-minimum checking account”, I thought, “so it can’t be going under some kind of minimum.”

It turns out that the service charge was a $25 fee my bank, Charter One, decided to institute for the privilege of overdraft protection. Paying for overdraft protection (which I don’t need, thank you very much, because I don’t overdraw my account) led to the overdraw. If this is what banks are doing in the name of making a buck, the world is a pretty sorry place indeed.  Nonetheless, I couldn’t help seeing the humor in the situation.  I was reminded of a poster I saw once about “consulting”: “If you’re not part of the solution, there’s money to be made in extending the problem.”

my inbox

Sunday, April 27th, 2008

My inbox

Earthquake!

Monday, April 21st, 2008

I was interviewed (click on the “Earthquake in the Cornfields” link on that page) by the Daily Illini about the earthquake in Illinois.  I didn’t realize the photographer took so many pictures of me, or I would have worn something more flashy ;)

Letter to Prof. Brian Lilly

Wednesday, April 16th, 2008

The following email, sent to one of my professors earlier today, summarizes a lot of what’s been on my mind this semester. We had a speaker come to class, and he thanked me for asking a lot of insightful questions — many others were relatively silent — and I replied:

No kidding. This email is going to be a bit of a rant, but it contains some serious questions that need answering.

I finished my undergrad here (UIUC) last December, and went straight through to graduate school. I’ve learned a lot about new technology, the state of the art, etc., but as any serious graduate student will tell you, the actual content of the learning is almost irrelevant - doing a PhD, or a MS for that matter, is all about methodological learning. You learn how to study a problem, do research, and produce some kind of result, a skillset that’s applicable to an amazingly broad array of problems.

The most important thing I’ve learned in the past year is the importance of really understanding the status quo, that is, getting a handle on the state of the art, before you rush to the races and try to invent something new. Technologists are notoriously bad at this, partly because of the personalities that tend to like technology, and partly because there’s a perception that engineering (and particularly computers) are somehow “new”. I’ve been a heavy reader all my life, often reading several books at the same time, and it’s amazing how much history repeats itself. I was just reading “The Soul of a New Machine” last night, which chronicles the founding of Data General, a large computer company. The book touches on the company’s technology, but it’s really a story about the people involved - their management styles, conflicts in the company, etc. Even though the book is 27 years old, the struggles of starting a high-tech company it details are as relevant today as they were then.

So it’s a real travesty, in my opinion, that people don’t take the time to study what’s worked for other people, especially when those people are brought to them, on a silver platter. I agree with what you said above.

But, similarities aside, I believe we’re also on the cusp of a huge change in the workplace, probably the biggest in your lifetime, and maybe even farther. Again, with no real work experience to speak of, I’ve been doing a lot of reading about the the nature of work, and the workplace, and what I’m seeing is pretty striking. For one, the number of jobs in this country involving physical labor is rapidly approaching zero. The politicians will wring their hands about currency manipulation, unfair labor practices, and a whole litany of other peripheral nonsense, when the reality is that America’s biggest export - the intellectual property created here - will be the economic engine of the 21st century.

And this trend, the decline of hard, manual labor, is driving two sub-trends that touch my life in a very personal way. The first is the unprecedented level of mobility in today’s workforce. Before even finishing college, I will have worked in three different states, each in their own time zone. I have lived at more than half a dozen different addresses in the past five years, and I’m in a relationship with a girl who, despite growing up literally blocks away from me (we went to the same high school), has never lived within 150 miles over the entire course of our relationship. Traditionally, homeownership has served as both an anchor to the community and the cornerstone of wealth accumulation in the United States, but with so much mobility, I just don’t see how this can continue. A recent study by Towers Perrin reported that many members of the workforce today report feeling that there is no appropriate minimum time to stay at a job — not even 1 year, if a better opportunity beckons — pushing people to change jobs and move like never before.

The second major trend is, to be a bit tongue-in-cheek, “the retirement of retirement”. With the workforce getting away from hard labor, the idea of sitting at home, “retired”, seems very passé. More people are working because they want to, not because they have to, and the sort of creative, intellectual work people are doing has no logical stopping point. I can’t help but wonder, as retirement becomes a thing of the past, will retirement planning also change? I used to think that the widespread decline of pensions would be a social disaster, as consistent under-contribution to retirement plans would lead to an entire generation of broke retirees. However, if people can continue to do productive work until they retire, the idea of accumulating this big wad of cash, a “nest egg” one can live off of indefinitely, also seems pretty silly. There’s clearly a need for emergency savings, but maybe not heavy, lifetime contribution to an IRA, 401(k), or any other “tax advantaged retirement account”.

So, I have two very practical questions, and I’m curious what you think.

The first: buying a home, or rental property, is a good way to accumulate wealth. However, when, if ever, is the appropriate time to purchase a home? A calculator by the New York Times indicated that all other things equal, homeownership generally doesn’t make sense over renting (under reasonable assumptions) unless you’ll be there about 10 years or more - you’re better off investing the down payment and renting, because mortgage debt is very expensive in the short run (even with a relatively crappy rate of return on the investments, like 6-8%). Note that I asked the gentleman this exact question, “How did you manage the mobility” last night, and he seemed to have caught a lucky break, not necessarily managed the risk in a systematic, planned way.

The second question is about financial planing. I’ve got about (censored) in brokerage assets, diversified into a variety of carefully-picked positions I’m planning to hold indefinitely. With the possibility of starting a business on the horizon versus saving for larger, farther-off things (houses, retirement, etc.) the way I allocate this money is far from clear. I could definitely do more productive things with that much cash than letting it sit in some brokerage account, but the “more productive” things would also be more risky, and some of it’s deliberately invested in very illiquid stuff so I don’t do stupid things. It’s a question of risk tolerance: how much is the “right” amount of one’s own money to put into “safe” long-term things, versus more speculative ventures? I’m not necessarily looking for a concrete answer here, more of a way to frame the problem and thoughts on how others are dealing with it.

Perhaps we can talk about these things as a class in GE498. Whatever happens, many members of my generation are going to face these same questions, so I hope they get good advice.

Caprice and whimsy

Sunday, April 13th, 2008

I went to Skylight Laundry tonight in Champaign to do my laundry. As I walked in, the lights were off and I had a hard time seeing the laundry machine. I put up with the lack of light because I just wanted to get my laundry done, and get out of there. However, I really went over the edge when four consecutive machines ate my quarters. “WTF”, I uttered to myself, as I dragged my laundry out of there to the car. “It’s incredibly frustrating”, I thought to myself, “that this machine worked fine last week, and now it’s broken.” I left to search for a different laundromat. (Note: I didn’t include any location information or details, because I don’t want to abet you in finding this hole in the wall. Go somewhere else.)

My experience reminded me of a recent article I’d read about Dell, the computer company. The business, started out of its founder’s UT Austin dorm room, has grown into a monolithic titan of procurement prowess. Dell’s storied application of “just in time” inventory management has made them the darling of manufacturing companies from San Francisco to Shanghai. A few years ago, they basically had the entire global PC market under their thumb, but they messed up along the way. Either way, I’m pretty sure MBA students everywhere are thinking about starting the next little Dell, complete with global sourcing and JIT procurement, while drinking their Starbucks coffee and compulsively checking their Crackberries. But I digress.

Dell has a problem, and it’s the sort of little problem that will compound into a bigger and bigger problem over time, if they don’t deal with it. According to Consumerist, the problem is that “Dell’s Website Prices Are Based On Caprice And Whimsy.” (To be fair, Joel Spolsky wrote about it first, but the phrase caprice and whimsy has a nice ring to it. :)) Although inconsistent pricing is bad in its own right, the even-higher-level problem, the real issue, is a top-to-bottom lack of attention to consumer experience. To the customer, it feels as though there is absolutely nobody in the entire organization that gives a damn about whether customers enjoy the experience the company provides, leading them to invent all sorts of explanations ranging from “I’m having a bad day” to “there are little demons out there trying to screw me over”. I know, because I see it all the time when non-experts use computers, and like my dad, they can’t figure out why they must read boxes full of deliberately obfuscated, curvy text to do completely pedestrian things, like ordering movie tickets online. Accenture writes:

Most companies realize that customer experience is critical to their success. Many have done a good job of theoretically defining a branded customer experience for their organization. However, in Accenture’s experience, many companies run into trouble putting the branded customer experience into practice—a puzzle that leading companies have solved to their benefit. By learning from these masters, other companies can develop the capabilities and the commitment required to turn their customers into advocates, and keep them coming back for more.

The lack of attention to customer experience leads to situations where users “press the same buttons” but get different responses, leading to learned helplessness, and ultimately depression and despair. Learned helplessness, depression, and despair aren’t the kind of words I would want associated with my company.

As I left Skylight, I was in a very foul mood because the caprice and whimsy of the laundry machine has frustrated me. But this story has a happy ending, because Stephanie helped me find Courtesy Cleaning Center, in Urbana. The minute I walked in the door of this place, I felt like I was in laundry heaven. With free coffee, tables and chairs, working laundry machines, working overhead lights, and free 802.11, I would have been happy to pay $5 to wash my clothes. At the end of the day, the place with the superior experience gets my dollar, because I don’t want to be depressed. I just want to do my laundry so I can go shopping and get some sleep.

Slashdotted

Friday, April 11th, 2008

I used to read Slashdot (”Slash”, sometimes “./”) a lot, but I don’t read it much anymore. I think it had to do with the corporate brainwashing I got while a Microsoft intern :) In any case, its legacy is still alive and well in the distributed systems community: to get “slashdotted” is to have one’s site loaded to the point of failure, presumably from legitimate traffic, making for the ultimate “screw case” in DDoS filtering.

Slashdot is world famous. A roving random distributed denial of service attack before which web, network and systems administrators alike quake and have terrible nightmares about. — Slashdot user “Colin Smith”, quoted in Wikipedia on “slashdotting”

Thursday redux

Thursday, April 10th, 2008

I went to Starbucks for another cup of Pike’s Place today. I got another, and it was good, and free (again).

While sitting at the counter working on my econ paper, I realized I really appreciate people I would call “conversational, but not loud”. All too often, I find “talkers”, the “business people”, could just as easily converse with a brick wall as a human being — in fact, they’d likely prefer the wall, as it wouldn’t keep interrupting what they’ve got to say. On the other hand, I find many of my fellow graduate students might have beaten Andrew Wiles to the proof of Fermat’s, but kept it to themselves. Clearly, there’s appropriate middle ground here, and I think it’s sort of an “impedance matching” problem — people most easily associate with others displaying a similar level of chattiness. I usually feel like I’m the brick wall around my friends from home. Around my fellow graduate students, I feel like I have to enforce a much higher level of thought-quality before speaking (not necessarily a bad thing), otherwise I’ll get torn to shreds — I’m not sure I’m comfortable with either, but I’m getting better at navigating the two worlds.

On the way out of Starbucks, I bumped into a girl talking very loudly on her phone. She apologized to me for being so loud (not really necessary, thanks) but shortly after announced “My sister just had a baby, and I’m on the phone with her.” I promise you, I won’t hold it against you for talking loudly to your sister about her baby. It’s OK. :)

The Economist Style Guide: Writing as Art

Thursday, April 10th, 2008

I read The Economist often. Aside from its excellent reporting, it’s also a gold standard of how English is best used. Their style guide is available both online and from Amazon.

Community is another word often best cut out. Not only is it usually unnecessary, it purports to convey a sense of togetherness that may well not exist. The black community means blacks, the business community means businessmen, the homosexual community means homosexuals, the intelligence community means spies, the international community, if it means anything, means other countries, aid agencies or, just occasionally, the family of nations.

Use words with care. A heart condition is usually a bad heart. A near miss is probably a near hit. Positive thoughts (held by long-suffering creditors, according to The Economist) presumably means optimism, just as a negative report is probably a critical report. Industrial action is usually industrial inaction, industrial disruption or a strike. A courtesy call is generally a sales offer or an uninvited visit. A substantially finished bridge is an unfinished bridge. Someone with high name-recognition is well known. Something with reliability problems probably does not work. If yours is a live audience, what would a dead one be like?

Pike Place: good work, guys

Wednesday, April 9th, 2008

Consumerist tipped me off that Starbucks was giving away free coffee last Tuesday. I paid my friends over at the campustown Starbucks a visit, and sampled their new standard flavor: “Pike’s Place”. Customers have spoken, and Starbucks has listened. As a pretty frequent coffee drinker, I find the new flavor far less burnt-tasting, and all-around better. If it doesn’t have 20 mg caffeine/fl. oz (like their other coffees — this is an absurdly high level of caffeine), I might become a regular drinker. Although, their 12oz is 16 cents more expensive than Bar Giuliani’s Metropolis blends, which are spot-on every day. Damn, I love Urbana-Champaign.

We felt like spies ordering it, photographing it, sniffing it, cupping it, gargling it and finally gulping it down. So here’s the scoop: Pike Place delivers a pretty great cup of joe. It’s got a light fruity and nutty aroma, a smooth feel on the tongue but nice body and no wimpy finish. This lighter roast (clearly a response to widespread complaints about Starbucks’s penchant for over-roasting) allows a broader spectrum of flavors and aromatics to emerge, things that can sometimes be burnt away in a darker roast. Starbucks might not like this, but it kind of reminds me of Dunkin’ Donuts’ house coffee. — The Chicago Tribune, via Consumerist

American Gangster

Monday, April 7th, 2008

I watched “American Gangster” about two weeks ago. As usual, IMDB has the scoop. Apparently, what fascinates me most also piqued the interest of the Wharton Club of DC: the movie is a business school case study in efficient distribution.

Apart from the detail that he was a heroin dealer, Frank Lucas’ career would be an ideal case study for a business school. “American Gangster” tells his success story. Inheriting a crime empire from his famous boss Bumpy Johnson, he cornered the New York drug trade with admirable capitalist strategies. He personally flew to Southeast Asia to buy his product directly from the suppliers, used an ingenious importing scheme to get it into the United States, and sold it at higher purity and lower cost than anyone else was able to. At the end, he was worth more than $150 million, and got a reduced sentence by cutting a deal to expose three-quarters of the NYPD narcotics officers as corrupt. And he always took his mom to church on Sunday. — Roger Ebert, via WCDC link above